Shipping Policy
Last updated: September 10, 2026
Thank you for shopping with Ruby Molly Hawkins. This policy explains how we process, ship and deliver your orders.
Order Processing
Orders are usually processed within 2 to 3 business days of purchase. You will receive a confirmation email once your order has been placed, and another once it has shipped.
Shipping Destinations
We currently ship to the United Kingdom, Europe and select international destinations. If your country is not available at checkout, please contact us at rubymollyhawkins1974@gmail.com to check availability.
Shipping Costs and Delivery Times
Shipping costs are calculated at checkout based on your delivery address and order size. Estimated delivery times are as follows:
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United Kingdom: 3 to 5 business days
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Europe: 5 to 10 business days
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Rest of the world: 10 to 20 business days
Delivery times are estimates and may vary due to customs processing or courier delays outside our control.
Order Tracking
Once your order has shipped, you will receive a confirmation with tracking information where available, so you can follow your delivery.
Customs and Import Charges
For international orders, your order may be subject to import duties and taxes, which are the responsibility of the customer. These charges vary by country, and we recommend checking with your local customs office for more information.
Lost or Delayed Packages
If your order has not arrived within the expected delivery window, please contact us at rubymollyhawkins1974@gmail.com and we will do our best to assist you in tracking your package.
Digital Products (E-books)
E-book purchases are delivered digitally and do not require shipping. You will receive access details by email shortly after purchase.
Contact Us
If you have any questions about our Shipping Policy, please contact us at:
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Shipping Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific shipping policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Shipping Policy.
Shipping Policy - the basics
Having said that, a Shipping Policy is a legally binding document that is meant to establish the legal relations between you and your customers. It is the legal framework for presenting your obligations to your customers, but also to address different possible scenarios that may occur, and what happens in each and every case.
A Shipping Policy is a good practice and it helps both sides - you and your customers. Your customers may benefit from being informed about what they can expect from your service. You may benefit because people may be likely to shop with you if you have a clear Shipping Policy in place since there won't be any questions about your shipping timeframes or processes.
What to include in the Shipping Policy
Generally speaking, a Shipping Policy often addresses these types of issues: the timeframe for processing orders; the shipping costs; different domestic and international shipping solutions; potential service interruptions; and much, much more.