Refund Policy
Last updated: September 10, 2026
We want you to be happy with your purchase from Ruby Molly Hawkins. This policy explains how returns, exchanges and refunds work.
Returns
If you are not satisfied with your order, you may request a return within 14 days of receiving your item. To be eligible for a return, the item must be unused, in its original condition and in its original packaging.
How to Request a Return
To start a return, please contact us at rubymollyhawkins1974@gmail.com with your order number and reason for return. We will provide you with instructions on how to send your item back to us.
Return Shipping
Unless the item arrived damaged, defective or incorrect, the customer is responsible for the cost of return shipping. We recommend using a tracked shipping method, as we cannot be held responsible for items lost in transit.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5 to 10 business days.
Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within 7 days of delivery at rubymollyhawkins1974@gmail.com with photos of the item. We will arrange a replacement or full refund, including any shipping costs, at no extra cost to you.
Non-Returnable Items
The following items cannot be returned or refunded:
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E-books and digital products, once purchased
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Items marked as final sale or pre-order, unless faulty or damaged
Late or Missing Refunds
If you have not received a refund within the expected timeframe, please first check with your bank or payment provider, as processing times can vary. If you still have concerns, contact us at rubymollyhawkins1974@gmail.com.
Contact Us
If you have any questions about our Refund Policy, please contact us at: